Terms and Conditions

In order to provide our customers with outstanding quality services, we have established some conditions of use. The following statements apply to all services offered on Solution Web Canada’s website (Solution-Web.ca). By submitting a subscription request to one of our services, you agree to have read and understood these conditions. For questions, please feel free to contact us.

Outlined below :

SOLUTION WEB CANADA : SOLUTION WEB CANADA (Solution-Web.ca), is the company providing the services and is the issuer of these conditions. More information about the company is provided in the following section.

CUSTOMER : The CUSTOMER is you or the company you represent. The CUSTOMER is the one who subscribes to a service offered by SOLUTION WEB CANADA.

General Terms

The Company

SOLUTION WEB CANADA is a company based in Quebec (Canada) which offers different internet solutions to businesses and individuals around the world. Primarily focused on renting space for hosting websites, domain names and SSL certificates, SOLUTION WEB CANADA also offers other services such as web design, application development and SEO (search engine optimization). SOLUTION WEB CANADA's goal is to offer the best with high quality services to its customers and users.


As part of a future community linked to the website (forum) or on the blog, SOLUTION WEB CANADA accepts no responsibility towards the content published by SOLUTION WEB CANADA employees and / or the participating members.

Respect for Privacy

SOLUTION WEB CANADA shall not disclose any personal information about its customers in any way. Only the administrative staff has access to customer information. Access to information is used only for management and interventions. For more information, see privacy policy.

Terms of Use

Data Hosting

SOLUTION WEB CANADA webhosting servers are issued in order to provide storage space for data for websites, and other content related to these. All other data will not be tolerated (in case of abuse), except upon prior authorization. CUSTOMER disk space is limited to the subscribed package. At any time, the CUSTOMER may request to increase or decrease the subscription package. In this case, the customer will be immediately charged the new amount and the term of billing will begin at the date of issuance.

The CUSTOMER is responsible for the content of its own websites and the update of their scripts.

Prohibited Data/Content

All data/content mentioned below are strictly prohibited on the servers of SOLUTION WEB CANADA:

Failure to respect the terms of use concerning prohibited data will be sanctioned immediately without refund.

Data Backup

Solution Web Canada performs a full backup of the data on its servers every 24 hours. These backups are stored on external servers. In the event of a major problem and/or unforeseen circumstances, Solution Web Canada has the ability to restore the latest backup and in order to put the servers back online.

Canada Web Solution will not be held responsible for data loss and/or data corruption of customer accounts on the servers. The customer is responsible for the data stored on the server.

Dedicated Hosting

Click here to consult the details and conditions of dedicated server hosting.


All CUSTOMERS who subscribe to a SOLUTION WEB CANADA RESELLER web hosting account are entitled to preferential rates depending on the level of sales achieved. After noting the amount of sales, the CUSTOMER must contact SOLUTION WEB CANADA to update their account. SOLUTION WEB CANADA offers no discount if the CUSTOMER does not update his account.

Reseller Packages

Level 1 – 5% = 0-500$ of sales
Level 2 – 7% = 501$-4500$ of sales
Level 3 – 10% = 4501 -12000$ of sales
Level 4 – 12% = 12001-25000$ of sales
Level 5 – 15% = 25001$+ of sales

The Customer must have a RESELLER web hosting account to qualify for the discounts.

Domain Names

SOLUTION WEB CANADA is committed to subscribe to ICANN regulations on domain names.

Domain Renewal

If you want to renew a domain name that has been registered with us, it is your duty to renew it 14 days minimum before the due date shown (you will receive e-mail alerts). By default we disable automatic renewal at the registration authorities. Therefore a MINIMUM of 14 days is needed to reactivate it so that it is renewable. In case you would renew your domain too close to the due date, it might become blocked and could incur additional cost to unlock.

SSL Certificates

SOLUTION WEB CANADA adheres to the regulations of certification authorities. Solution Web Canada SSL certificates are, in fact, RapidSSL certificates sold under the name of Solution Web Canada.

SSL Certificate Ordering

SSL certificates requires additional information after ordering such as a CSR and alternative domains in the case of a SAN SSL certificate. It is the duty of the CUSTOMER to possess the technical skills to install the certificate, except in the case where the CUSTOMERS’s website is hosted on SOLUTION WEB CANADA’s servers. In this case, SOLUTION WEB CANADA is responsible for installing the certificate at no extra cost. The CUSTOMER should only pay for a dedicated IP for the SSL certificate to function properly.

SAN SSL Certificates

Following the order of a SAN SSL certificate, the CUSTOMER receives an email which asks for the CSR to validate the order. The customer must also list all alternate domain names that it wants to add to its certificate. The SAN must be determined before the certificate configuration and cannot be changed later. The CUSTOMER must pay an additional amount based on the number of desired SAN before creating it.

Technical Support

Solution Web Canada is committed to providing bilingual technical support, at the earliest, 24 hours a day via the client area through support tickets. Telephone support is only available during opening hours. Support is always faster during office hours.


Bandwidth is not measured for SOLUTION WEB CANADA customers. However, any unlimited type of statement has unfortunately its limits. The bandwidth is shared between users of the server. If the CUSTOMER site were to require resources of a full server, SOLUTIONS WEB CANADA will contact you to inform you. In no instance the CUSTOMER will see his website suspended or charged a premium for excessive bandwidth usage. In the event that the Customer website requires migrating to a dedicated hosting, the CUSTOMER will however be obliged to cooperate.

Terms of Sale


To learn more about SOLUTION WEB CANDA guarantees that come with the products and services, please refer to the page Guarantees.

Payments, Renewals and Suspensions

New Subscriptions

Payments for new subscriptions are required when invoices are created and before ANY service activation.


The renewal of services is announced between 60 and 14 days before the due date. The invoice is generated 14 days before the due date. The Customer must pay the bill before the renewal of services. If it is a subscription to a web hosting package, the CUSTOMER will have their access to the control panel suspended after 7 days without news, and then the data will be permanently deleted 30 days after the due date of the service. For any other type of service, they will simply not renew. If a situation requires the CUSTOMER to postpone payment of renewal, it is his duty to inform SOLUTION WEB CANADA. In case of suspension or withdrawal, SOLUTION WEB CANADA cannot be held responsible.

Termination of Services

For any termination of service before the end of a subscription, the CUSTOMER must inform SOLUTION WEB CANADA in writing through the client area (or for any request for suspension of services). Under certain conditions, a refund may be issued. For more details, see guarantees.


As a company based in Quebec, Canada, SOLUTION WEB CANADA is obliged to charge tax on all sales made in the provinces of Canada. Tax rates may vary depending on the territory.


Billing is done by SOLUTION WEB CANADA in Canadian dollars.

Duties and Responsibilities

General obligations



These terms of use are subject to change without notice. At all times, SOLUTIONS WEB CANADA may review and modify the terms above. It is your responsibility to come check them regularly. SOLUTION WEB CANADA cannot be held responsible for your dissatisfaction due to matters specified in this agreement. Do not hesitate to contact us if you have any questions.